Refund Policy

30-day money-back guarantee

We want Go Family Story to feel right for your family. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date — no questions asked.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Lemon Squeezy. To request a refund, use the order link in your receipt email, or email us at hello@gofamilystory.com and we will help. Approved refunds are returned to your original payment method.

There is nothing to cancel

The Keepsake Gift is a single payment of $59 that opens a story space for twelve months. It does not renew and your card is never charged again, so there is no subscription to cancel. When the twelve months end, the space becomes read-only — nothing is deleted, and you can still read and download everything.

If you bought a monthly or yearly subscription before we moved to one-time pricing, you can still cancel it at any time from your Account page or the Lemon Squeezy customer portal. Cancelling stops future renewals and you keep full access until the end of the period you have paid for.